Our Return Policy

Last Updated: June 5 2024

 

All return requests must be received within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number. All returns are subject to a $10 return fee. Returns will not be accepted without customer providing proof of purchase and more than 75% of the order.

All return requests should be directed to contact@1energyshot.com. Once we receive a valid return request, a prepaid shipping label will be provided to return the remaining product. Upon receipt and inspection of your return, we will send you an email confirming the arrival of your item. Subsequently, we will notify you of the approval or rejection of your refund request. If your refund is approved, it will be processed and a refund will be issued, less the $10 return fee. Please allow 3-5 business days for the refund to be made available to you by your bank.

Excessive return requests may be denied at XSBEV LLC’s discretion. If you placed an order through the Site and you receive a damaged or incomplete shipment of Products, please reach out to contact@1energyshot.com. We must receive notice of a damaged or incomplete shipment within fourteen business (14) days of the order’s delivery date, as determined according to the shipper’s tracking number.

XSBEV LLC is unable to make changes to processed orders. We are unable to cancel orders once placed.

Shipping Returns
To initiate the return process for your product, please contact us at contact@1energyshot.com, and our team will guide you on where to mail your products.

Please be aware that you will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund amount.

Sale & Discounted Items
Please note that only regular priced items are eligible for refunds. Sale & Discounted items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged and with proof of purchase. Should you need to exchange an item for the same one, please email us at contact@1energyshot.com, and our team will provide you with instructions on where to send your items.

Contact Us
If you have any further questions regarding refunds and returns, please do not hesitate to reach out to us at contact@1energyshot.com. We are here to assist you. 1ENERGY Return Department 12009 Emery Ln, Valley Village, CA 91607 Thank you for choosing 1ENERGY & XSBEV LLC.